-We charge $7.99* for domestic ground shipping, one way, on every shoe order. No codes or coupons needed. Additional charges apply for orders shipped to Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and the Virgin Islands.
* Note: During the holiday season our flat rate of $7.99 won’t be available, and you will have to choose your postal service during checkout. Shipping costs suppliers vary from $8 to $13, West Coast to East Coast.
Customers who subscribed to SOM VIP are not affected by these ups and downs.
*Please note: Standard shipping comes with no additional benefits: no resizing, no free return. Please review our sizing page before placing your order to ensure you are getting the right size.
-Orders are typically shipped through USPS.
-Since all of our shoes are handcrafted with the highest quality standards and attention to detail, your order will be ready for shipment in approximately 4-8 days. If we have your order in stock, it will be shipped within 3 days.
-To learn how you can receive FREE Shipping at checkout with exclusive year-long benefits including one free resizing, visit SOM VIP.
-Due to the high cost of shipping overseas, we cannot offer VIP membership for international orders at the moment. Instead, we charge one flat rate of $40, which we will refund the difference (if there is one) after the shipment arrives.
-Please note that any customs, taxes, or fees incurred cannot be reimbursed.
-We do not offer direct exchanges. Please ship your return pair to us and place a new order for a different size.
-While we can ship to virtually anywhere in the world, restrictions on certain products may prevent them from being mailed internationally. (We'll be happy to ship to your U.S. hotel destination, give us enough time to make your shoes ready.)
-Unfortunately, we are currently unable to ship to China, Indonesia, and the Philippines.
One Year Warranty
-Each pair of SOM shoes is handmade in our hometown factory and we proudly stand behind every pair. If you believe there is a defect in material quality or workmanship outside of normal wear and tear, please contact us via email within 12 months of delivery with the following information:
- Name and phone number
- Short description of issue
- Photos clearly showing the issue
-This warranty does not cover worn soles, frayed stitching, or any other signs of normal wear and tear; improper use, or improper care, like exposure to direct, high heat or corrosive elements. There is no implied life span of a shoe, due to the variables that can affect footwear. Only original SOM materials and workmanship are covered under warranty.
-The best way to contact us regarding your order is by email at firstname.lastname@example.org. You can also reach us by phone at (970) 765-2616.